FAQ

GENERAL

WHERE CAN I BUY WILLA PRODUCTS?

- willa products can be purchased through your willa Consultant's microsite, her enterprise willa app or at www.willa.com. If you know a Consultant, you’ll be asked to select her when you create an account or at checkout.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

- We accept Visa, MasterCard, American Express and Discover cards. Your credit card is charged upon submission of your order. You’ll receive an order confirmation number on the screen and also over email.

HOW DO I FIND A WILLA CONSULTANT?

- You can find a willa Consultant here.

WHAT ARE THE BENEFITS OF SHOPPING THROUGH A CONSULTANT?

- Consultants are trained product e xperts that can give you a personalized shopping experience to help you select the products that are right for you.

WHAT IS AUTOSHIP?

- Autoship allows you to receive products every month or every other month. You set it up once, and you’re set! You’ll always have your favorite products on hand. You can always pause or cancel your autoship order. To access your autoship order, click the circular arrows icon in the header or go to MY ACCOUNT.

- All orders over $100 ship for free, and autoship orders over $50 ship or containing a bespoke beauty box or 3-step kit enjoy $5 shipping.

IS WILLA PART OF THE DIRECT SELLING ASSOCIATION?

- We are a pending applicant to the DSA and abide by the DSA Code of Ethics

PRODUCTS AND INGREDIENTS

ARE YOUR PRODUCTS SUITABLE FOR SENSITIVE SKIN?

- Yes. Our products are suitable for all skin types, including sensitive skin. They’re free of harsh chemicals, parabens, sulfates, DEA and phthalates.

ARE YOUR PRODUCTS GOOD FOR ALL AGES?

- willa products are formulated for young skin and are based on feedback from girls - but everyone aged 8+ is welcome to use willa products. We find a lot of girls buy the products and their family members (moms, brothers, dads!) or friends give them a try and love them too.

WHAT IS THE PRODUCT PROMISE?

- It’s our philosophy on product development. Check it out here.

DO YOU TEST ON ANIMALS?

- No, we never test on animals!

WHEN CAN I EXPECT NEW PRODUCTS?

- For new products updates, sign up for our email list here.

SHIPPING

WHERE DO YOU SHIP?

- We ship to all 50 states in the USA, as well as FPOs & APOs. We accept street addresses and PO Boxes. We do not ship to US territories.

- We do not ship outside of the USA (except for FPOs & APOs) at this time. Sign up for our mailing list here to receive updates and be in the know when we expand.

WHEN WILL MY ORDER SHIP?

- Orders ship on business days, excluding holidays. The vast majority of orders received before 2pm EST on business days ship out the day the order is placed

WHAT SHIPPING OPTIONS DO YOU OFFER?

- Standard: $8.50 for orders under $50, $5 for orders between $50-$99.99 and free for orders over $100 (Packages over 1 lb. ship UPS, and smaller packages ship UPS Mail Innovations (final delivery done by USPS). PO Box addresses ship USPS. Average delivery time is 4-6 business days.)

- Overnight: $25.00 via UPS (next business day delivery & keep in mind the order receipt cutoff time of 2pm EST if you want your package to ship same-day). Overnight shipping is not available to FPOs & APOs.

IS FREE SHIPPING AVAILABLE?

- Yes, orders of $100 or more qualify for free shipping.

RETURNS

HOW DO I RETURN PRODUCT?

- We want to be sure that you are completely satisfied with your purchase. You may return your purchase within 30 days after shipment date, for a refund or exchange (excluding return shipping fees). Email info@willa.com to start the returns process.

  • Unopened product can be returned for a full refund equal to the product total & taxes (shipping is non-refundable).
  • Defective products may be returned for a full refund equal to the product total, taxes & shipping. The determination of product quality is at willa’s sole discretion.

- For your protection and to ensure prompt delivery, please ship returns by insured Parcel Post. Return shipping fees ARE non-refundable, unless the product is defective.